Returns
Melonex Refund, Return and Cancel Order Steps
To get a Melonex refund, email or call support for an authorization code, then mail sealed bottles with tracking within 60 days of purchase, after at least 30 days of use. A 20% restocking fee is deducted and you pay return shipping. The refund posts 5-10 business days after the return is verified.
Written by the Melonex numbers deskUpdated
01Refund
How do you get a Melonex refund?
Contact support for an authorization code, then mail sealed bottles with tracking. The return must begin within 60 days of purchase.
A refund goes to the original payment method, minus a 20% restocking fee on the total order amount. Shipping and customs fees are not refunded.
These terms come from the seller's order page and FAQ, read October 19, 2026 (mymelonex.com (empty page)). Confirm them at checkout, since policies can change. The reasoning behind the 60 and 30 day rules is on the guarantee page.
- Day 0
Order and keep the email
Your order ID is what the desk asks for. Count the 60 days from your order date.
- Day 30
The seller's minimum
The seller asks for at least 30 days of continuous use before a refund claim. Keep taking prescribed medicine the whole time.
- Before day 60
Call with your order ID
Email [email protected] or phone +1 (855) 889-3137 for an authorization code.
- Then
Mail with tracking
Send the bottles to the returns address in New York with your full name, email and order ID. Return postage is on you.
02Return steps
How do you return Melonex?
Return Melonex by getting an authorization code first, then mailing sealed bottles with tracking to the returns address.
Gather the order ID
It is in your order email.
Contact support
Call +1 (855) 889-3137 or email [email protected]. The seller says it replies typically within 48 business hours.
Get an authorization code
Do not mail anything without it.
Pack sealed bottles
Add your full name, email and order ID on a slip.
Ship with tracking
Send to 160 Varick Street, Floor 9, New York, NY 10013. You pay the postage.
Keep the tracking number until the refund posts. It is your proof of delivery.
Take a photo of the sealed bottles and the packed box before you seal it. If the seller disputes the condition, that photo and the tracking record are your evidence. Mail the return from a post office counter when you can, so you get a dated receipt.
03Cancel
Can you cancel a Melonex order?
Call the order desk as soon as you can. The order desk handles changes, and nothing is listed about a cancellation window.
The seller prints no cancellation deadline, so speed is your only edge. Call +1 (855) 889-3137 with your order ID before the parcel ships, and ask for a written confirmation.
There is no subscription to cancel. The order page shows one-time payment, no auto-ship, no recurring charges and no hidden fees. If you see a repeat charge on your card, call the desk first, then your card issuer.
Before it ships
Ask the desk to cancel. Get the reply in writing.
Already shipped
Ask whether it can be stopped. If not, the return rules apply.
Delivered
The 30-day use minimum and the 60-day window apply.
04Cost
What does a Melonex return cost you?
A return costs a 20% restocking fee, your return postage and the original shipping. That is why a refund is not a full refund.
On the 6-bottle pack at $294, a fifth of the order is held back as the restocking fee. On the 3-bottle pack at $207 the same share applies. Postage for the bottles is on top.
| Term | What it says |
|---|---|
| Window | 60 days from the purchase date |
| Minimum use | At least 30 days |
| Condition | Sealed bottles only |
| Restocking fee | 20% of the total order amount |
| Return shipping | Paid by the buyer |
| Refund timing | 5-10 business days after the return is verified |
05Timing
How long does a Melonex refund take?
A Melonex refund takes 5-10 business days after the seller verifies the return, then your card issuer posts it.
Count from the day the seller confirms the bottles arrived and are sealed, not from the day you mailed them. Add the transit time of your parcel and the support reply time.
- Day 30 or later
Contact support with your order ID.
- Before day 60
The return must begin.
- Return verified
The seller checks the bottles are sealed.
- 5-10 business days
The refund posts to the original payment method.
If a refund has not posted after that, call +1 (855) 889-3137 with the tracking number.
06Who to ask
Who handles Melonex returns?
The seller's order desk handles returns. The website inbox on this site cannot see orders.
Melonexheart is a seller that describes itself as a U.S. authorized Melonex merchant; we cannot verify that. We do not process refunds. Use +1 (855) 889-3137 or [email protected] for placed orders and returns. The website email, [email protected], covers page errors and privacy only.
A damaged safety seal on arrival is a separate case: do not use the bottle and call before opening it. See shipping and tracking.
Returning a supplement never means stopping a prescription. Talk to your doctor or pharmacist before changing any medicine.
07FAQ
Melonex refund questions
How do I get a Melonex refund?
Email [email protected] or call +1 (855) 889-3137 for an authorization code, then mail sealed bottles with tracking. Use at least 30 days first and begin the return within 60 days. A 20% restocking fee applies.
Can I cancel my Melonex order?
Call the order desk at +1 (855) 889-3137 with your order ID as soon as you can. The seller lists no cancellation window, so ask for written confirmation. There is no subscription, since payment is one-time with no auto-ship.
How long does a Melonex refund take?
The refund posts 5-10 business days after the seller verifies your return, to the original payment method. Count from verification, not from the day you mailed the bottles, and keep the tracking number.
Where do I send a Melonex return?
Mail sealed bottles with tracking to 160 Varick Street, Floor 9, New York, NY 10013, with your full name, email and order ID. Get an authorization code from support first. You pay the postage.
Is there a restocking fee on Melonex returns?
Yes, 20% of the total order amount is deducted. Original shipping and customs fees are also not refunded, and you pay return shipping. Check these terms at checkout before you order.
Can I return an opened bottle of Melonex?
The seller's FAQ says only sealed bottles are eligible, though it also asks for 30 days of use. Ask the order desk in writing which bottles qualify before you rely on a return.
08Who wrote this
Written and reviewed by
Pages built from the label, the seller's materials and linked NIH, FDA, CDC, AHA, FTC and peer-reviewed sources.
Last updated . Read how we write and how we check reviews. This website is run by Melonexheart, which describes itself as a U.S. authorized Melonex merchant. It is not the manufacturer or the label's distributor, and we cannot independently verify the 'authorized' status. We are paid when you buy through our order links.
+Keep reading
More about Melonex
U.S. authorized Melonex merchant
Ready to try Melonex?
Show the bottle to your doctor or pharmacist first, then pick a pack. Six bottles cost the least per bottle, and the seller lists a 60-day money-back guarantee on every pack.
- Secure checkout
- 60-day money-back
- Ships from the U.S.
