Contact
Melonex Phone Number and Customer Service: Who to Contact
For tracking, changes and refunds on an order already placed, the Melonex phone number is +1 (855) 889-3137, the line on the seller's order page. This website's inbox, [email protected], handles page questions only and cannot see orders. The order desk email is [email protected].
Written by the Melonex numbers deskUpdated
01Order desk
What is the Melonex phone number?
The Melonex phone number for order help is +1 (855) 889-3137. It is the number on the seller's order page at mymelonex.com.
Call it for four things: order questions, tracking, changes and refunds. Have your order ID in hand before you dial.
No hours are printed for this line, so we cannot promise when someone answers. If you reach voicemail, leave your name, order ID and a call-back number.
Prefer to read first? Pack prices are on the price page, and the order steps are on where to buy Melonex.
Placed orders: tracking and refunds
Melonex order desk (the number the seller lists). Tracking, changes and refunds once you have ordered. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
150 Broadway, Suite 1000
New York, NY 10038
Mail only. No walk-in sales.
Returns (New York)
160 Varick Street, Floor 9
New York, NY 10013
Call first. Write your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Label distributor
Instituto Experience
Lakeland, FL 33804
Printed on the bottle: +1 (507) 448-8190, [email protected]. Not this website.
02Customer service
Who handles Melonex customer service?
The order desk handles Melonex customer service for anything about an order. Melonexheart answers questions about its own pages. The label distributor sits on the bottle.
Three parties touch this product. They do different jobs, so the right door saves you a day.
| Your question | Who to ask | How |
|---|---|---|
| Where is my order? | Order desk | +1 (855) 889-3137 |
| Change or cancel an order | Order desk | +1 (855) 889-3137 |
| Start a 60-day refund | Order desk, then the returns address | Email [email protected] for an authorization code |
| Order questions in writing | Order desk | [email protected] |
| A typo or error on this site | Melonexheart | [email protected] |
| Privacy or press | Melonexheart | [email protected] |
| Product questions printed on the bottle | Label distributor | See the distributor card above |
| Dizziness, fainting or chest pain | Your doctor, or 911 | Not a customer-service matter |
Order-desk details come from the seller's order page and other seller materials. Confirm them at checkout.
03Website inbox
Is there a Melonex customer service email?
Yes. The order desk email is [email protected], the same address the label prints for its distributor. The email this site runs, [email protected], cannot see your order.
The seller's FAQ says support usually replies within 48 business hours. Use the phone line if you need an answer sooner.
The website inbox is separate. It answers Monday to Friday, 9:00am to 5:00pm ET. Write to it about a wrong fact, a broken link, a privacy request or a press question. It cannot refund, trace a parcel or edit an order, and it cannot give medical advice.
Write to the website inbox
[email protected]. Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press.
Do not send here
Order IDs, card details, health records. None of it helps us, and we cannot act on an order.
If a page of ours is wrong, tell us the page and the line. Corrections follow the rules on how we write.
04On the bottle
Who is the Melonex label distributor?
The label says Distributed for: Instituto Experience, Lakeland FL 33804. It prints a phone number and an email, but it never names the factory.
The line reads: Instituto Experience, +1 (507) 448-8190, [email protected]. That is the company on the bottle, not this website and not the order desk.
Melonexheart describes itself as a U.S. authorized Melonex merchant. We cannot verify that status. We are not the manufacturer or the distributor, and we earn money from order links.
Read the bottle first
- The lot number sits on the bottle itself
- Do not use it if the safety seal is damaged or missing
- Store it in a cool, dry place
To check a lot, see the lot number check.
05Returns
Where do I send Melonex returns?
Send returns to 160 Varick Street, Floor 9, New York, NY 10013, only after the order desk gives you an authorization code.
The seller lists a 60-day guarantee. It asks for at least 30 days of use, and the return must start within 60 days. Confirm the live policy at checkout.
Ask for a code
Email [email protected] or call +1 (855) 889-3137 with your order ID. The seller's FAQ says to get an authorization code first.
Mail sealed bottles
Only sealed bottles qualify. Use a service with tracking. Inside the box, put your full name, email and order ID.
Pay the postage
The buyer pays return shipping. Shipping and customs fees are not refunded.
Wait for the credit
A 20% restocking fee comes off the order total. The refund reaches your original payment method 5-10 business days after the return is verified.
The full rules sit on returns and refunds. A shorter version is on the guarantee page.
06Before you call
What should I have ready when I contact Melonex?
Have your order ID, the name and email on the order, and the pack you bought. A tracking number helps for shipping questions.
The order ID is the key. Without it, nobody can find your purchase.
Order ID
It sits in your order email. Copy it before you call.
Name and email
Use the ones typed at checkout, not another address.
Pack and date
2, 3 or 6 bottles, and the day you ordered.
Shipping questions
Orders ship from the US unless checkout says otherwise. Tracking comes in the order email. Read shipping and tracking before you call.
07Health first
When is it not a customer-service call?
If you feel unwell after a capsule, call your doctor or pharmacist. Chest pain or trouble speaking means 911.
The order desk sells and ships. It does not give medical advice. A pressure reading above 180/120 with symptoms is an emergency (AHA, Blood pressure readings). Keep taking prescribed medicine as directed, and tell your care team what you take.
08FAQ
Melonex contact questions
What is the Melonex customer service number?
Call +1 (855) 889-3137. It is the number on the seller's order page, and it covers tracking, changes and refunds on placed orders. Keep your order ID ready. The seller prints no hours for it.
Does Melonex have a customer service email?
Yes: [email protected], per the seller's FAQ, with replies typically within 48 business hours. Do not confuse it with [email protected], the website inbox, which answers page questions and cannot see orders.
Can I cancel a Melonex order by email?
Use the order desk, not the website inbox, which cannot see or change orders. Email [email protected] or call +1 (855) 889-3137 with your order ID. Ask the desk what is possible once an order has shipped.
Where do I mail Melonex bottles for a refund?
Mail them to 160 Varick Street, Floor 9, New York, NY 10013, but get an authorization code from the order desk first. Only sealed bottles qualify, you pay return postage, and a 20% restocking fee comes off the order total.
Who made Melonex?
The label does not say. It names a distributor, Instituto Experience of Lakeland, FL, and says the product was made in an FDA registered facility in the USA. The factory itself is not named.
Where is the Melonexheart office?
The office is at 150 Broadway, Suite 1000, New York, NY 10038. It handles website matters. Do not send returns there, because returns go to the Varick Street address after a call.
09Who wrote this
Written and reviewed by
Pages built from the label, the seller's materials and linked NIH, FDA, CDC, AHA, FTC and peer-reviewed sources.
Last updated . Read how we write and how we check reviews. This website is run by Melonexheart, which describes itself as a U.S. authorized Melonex merchant. It is not the manufacturer or the label's distributor, and we cannot independently verify the 'authorized' status. We are paid when you buy through our order links.
+Keep reading
More about Melonex
U.S. authorized Melonex merchant
Ready to try Melonex?
Show the bottle to your doctor or pharmacist first, then pick a pack. Six bottles cost the least per bottle, and the seller lists a 60-day money-back guarantee on every pack.
- Secure checkout
- 60-day money-back
- Ships from the U.S.
